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my son is a front end web developer and he is the main man in his company for sorting out issues with email functions. He finds it boring but gets on with it. I will ask him if he has any ideas.
Probably not, but worth asking.
Thanks Gordon, appreciate asking.
Richard
Hi Richard,
You need to get access to the control panel, normally called cPanel. There you can change the password.
Did the web company ever give you the access details?
I will dig through old emails and hopefully there's something there!
Thanks
I will dig through old emails and hopefully there's something there!
Thanks
You may have to contact the hosting company. Had a quick look and luckily the web developer registered the domain in your name.
Looks like 123reg are the domain holders, they may have the hosting too - you'll have to prove who you are etc to have it reset.
Just a thought for the future, when the domain and hosting come up for renewal, the notifications will likely go to your ex web developers, so you'll need to gain control of it to renew it
I have got access to Cpanel & changed password but it's not being accepted for the email account? Only Cpanel
If you have access to the c pannel, have a chat with the hosting company
Can you access your email account using the webmail option in the Control Panel?
You should be able to. If you can, it is likely your email client settings need updating.