Having experienced a fantastic day on Saturday courtesy of Etesia UK at their Banbury HQ, by comparison I have been totally disappointed with the total lack of response from Stihl UK (GB) to join LJN and engage with a ever growing number of their professional users in the same manner.
You may remember, at the same time we invited Stihl UK (GB) to join LJN and have a presence. I contacted the Managing Director - Robbie Lennie (Robin.Lennie@stihl.co.uk) and the Marketing Director - Sean Later-Conway (firstname.lastname@example.org) but have not had the decency of any response from one Director to another. All I received was a curt, almost rude responses from Stihl Customer Services (Manager), with the last stating :
"Having been advised that you have since been in contact, I can confirm that this is not an area that STIHL wishes to pursue. We thank you for your correspondence, however we see no further reason for future communication".
So there you have it: Stihl UK (GB) have no interest in you and one of the largest online, professional user bases in the UK.
Stihl UK (GB) have clearly not stepped into the 21st Century and realised the power and benefits of social media, networking and email (given they can't respond as people are away on 'company business').
Compare Stihl UK (GB) to Stihl USA: The US arm supports its professional users both online and in print with business articles and training from leading experts (Try to get a copy of Stihl's 'Contractors Guide to Success' - fantastic reading).
So are Stihl UK (GB) loosing touch ?
I wonder if a tweet or two to the US or Gmbh offices might wake Stihl UK (GB) up ?