Dangerous delivery placement

So we had a delivery of 30 sleepers today while we weren't on site. We come back to the lot of them put on top of a few bulk bags.. one end was on top of two stacked bags and the other end on one at an angle, clearly the pack was too wide also overhanging the bags again at an angle. This could have quite easily have toppled over if anything in the bags had shifted and possibly squashed some poor bugger. There were clear spaces either side of the bags. Pain in the arse to shift, we also had to take time out from what we were doing to make this safe and in the process the bottom sleepers falling out and getting damaged. Not pleased. Unsure how I should go about following it up with the delivery company about the lost time and damage to material beyond my initial phone call to say that I wasn't happy with it.

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  • PRO

    While not excusing it, it’s just one of the dangers of unattended deliveries.

    If you want to  e safe & sure ( inc quality ) of what’s being delivered someone needs to be on site ( ideally a member of staff ).

    Agency drivers are more likely to do this than FT staff, so with asking if this was the case.

    We get deliveries to our yard ( grit, mulch etc ) and some drivers are great and others needed to be ‘guided’.

    We once had 8 pallets of grit delivered and placed outside our unit, quite neat but we could not gain entry and our pallet truck was inside. That was a fun phone call - get your driver back here pronto !

    I think all you could expect is your delivery charge refunded or similar.

    • It's from one of my regular suppliers from a large company that I have an account with so the driver should be trained to a high standard in respect to health and safety etc. Not sure if they train in house or have agency staff on occasion to cover busy periods or sickness tbh. They've been pretty spot on with multiple deliveries on this job so far too. So unless they have a newbie in I'd just call it lazy and sloppy.
      • PRO

        Recently I’ve had lots of deliveries at home as we had the builders in for a long time.

        Every so often we see an agency driver covering for sickness or workload.

        You can tell them straight away - virgin hi viz and scared of the remote controls .... but someone is always on site to accept and sign off.

        • Normally I will be on site but given recent weather and that delivery doesn't always turn up when they say it will occasionally I'm not on site because hanging around all day is not the best use of my time but I always make sure to ring and give instructions in the event that I'm not there plus they also have my contact details.. .
  • speak to the company. its their responsibility how they leave stuff on a delivery, to leave it safely. when we have had similar issues in the past the managers have been only too pleased to have been told so they can advise the drivers! dont think youll get very far with any recompense though

    • Thankfully I did get compensated enough that it covered the damaged sleepers and time lost moving it. They have also given the driver a good talking to and offered sincere apologies, so I'm happy with that.
  • PRO
    Several years ago I was working at a house where a extension was being built, the builders had ordered a pack of bricks as they needed some to finish off.

    Just after the builders had left a parcel delivery truck arrived with the pack of bricks onboard as a direct delivery. I was th only guy left onsite and the driver expected me to take delivery of the builders bricks for them, I said no they are nothing to do with me, it’s up to you to unload them. He had a bit of a tantrum as he looked at the muddy ground and asked how he was supposed to get them off the wagon, I said us the pallet truck to get them onto the tail lift, then drop them down to a reasonable height and transfer them by hand onto a spare pallet. Then I left him to go and load my kit onto the van to go home.

    When I came back around the house he had tried to wheel the loaded sack truck off the tail lift, the truck itself had sunk completely into the mud and all you could see was the pack of bricks with a handle sticking out from under it.

    Normally I tend to be helpful, but looking at the mess he had got himself into, just to avoid a few minutes hand work, it didn’t take long to decide just to make a run for it.

    When I started work I was expected to help unload full lorry loads of bricks and other materials by hand, leaving everything tidy and sheeted. Now everything seems to either get tipped of lifted off with no thought as to the value of the materials or safety.

    But that’s probably just an old man muttering again!

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