Can a commercial maintenance co operate successfully compete and keep up in the domestic maintenance market?
My business is almost 4 years old and I started in the domestic market (dont we all) mainly maintenance and tidy ups etc. Knowing a few people and being in the right place at the right time gave me a massive head start in to the commercial game and within 2-3 years I was 80% commercial maintenance and one off shrub work etc. Now almost at 4 years im mainly full on commercial maintenance and work with only 2 days of domestic maintenance through the summer, 25/30 gardens a day charged minimum £20 to £40.
The money is good, I aim for a minimum of £450 to £500 per day so both the days well exceed the target but with it comes the hassle of dealing with so many people, not only that but I think my guys find it hard to go from using a Scag in a commercial environment in an industrial estate to planting Mrs Jones sweet pea's! (which was a complaint).
Im pulling my two maintenance runs in to question after I had 3 complaints in the one day;
Mrs jones sweet peas! they were not planted correctly and she had a point.
Not bringing support canes for a new hedge (which I never planted and expected to order and install as part of the package (£25 a visit!)
Spending 7 mins in someones garden and charging £20 - there are 4 of us using 2-3k worth of machinery, chemical etc.
My commercial work ranges from housing estates, industrial units, council work etc, Standard ranges from 'council standard' to cut and collect in my premier estate which makes up 25% of my annual turnover - standard exceeds some domestic gardens.
Has anyone else been in this position, the money is there to keep them on but I feel unless its a 'mow, blow and go' and the client is happy with this then I just cannot do it.
Any thoughts guys?