Forum

Blue tooth headsets

I have just bought a blue tooth headset/ear defenders. I am aware or the posts regarding people's issue with listening to music etc while working but as a sole trader the ability to answer a call as soon a customer calls makes a huge difference to my customer service levels.Does anyone else have a tip or one thing they did that really improved their business

You need to be a member of Landscape Juice Network to add comments!

Join Landscape Juice Network

Email me when people reply –

Replies

  • PRO

    I have stopped answering the phone and condensed my client list which allows me to focus fully on valued clients and its helped improve work / life balance more than anything else although the outcome from a business point of view has yet to be realised but on the other hand its a time to contemplate and allows for some flexibility and allows time to explore new opportunity , At a crossroads really .

    • PRO
      I do this too, John. I just crack on with what I'm doing and only look at the phone/make calls etc.when it suits me. I find this is more efficient from my point of view.
  • As lovely as the posts above are, I don't believe they answer your question.

    If you're a sole trader, especially if you're a new sole trader, you're in a position where you need to get as much business as possible. I think this is a very good idea and one you should stick with. What is your specific line of work?

    • I am a sole trader been working for 6 years and cut grass 90% of the time, but with some subcontractors for landscaping jobs which I don't enjoy.<br/>
      I have found that when I used to get back to the van and had six calls I would rush to the next job instead of answering the calls. Now I can answer immediately and I find it less stressful.
  • PRO

    My tip would be don't pay for a fancy Peltor  bluetooth ear defender set when basic aux in ear defenders and a cheapy Bluetooth dongle do the same thing.

    • PRO

      thats my set up aswell. Works very well and battery power exceeds 12hours in use for music/calls etc.

  • Its also worth bearing in  mind that a customer can get a bit impatient if you keep breaking off from your work to talk on the phone + do you  really want to be wearing ear defenders all the time?.............. I just leave a message on an answerphone apologising that I'm unable to answer their call at the  moment but will contact them when I return to my office after 5pm. Works fine with me and you can do all the calls together with your diary in front you which seems a lot more efficient.

  • PRO

    I only do lawns, i want as many quality customers as i can manage and i only want to travel a maximum of 5 miles from home ... therefore If i get a call, i want to answer it ... having worked in various sales environments in my past, i am aware how important this is. I also do my best to get to any potential new customer on the same day to quote and i try and do a first cut there and then (assuming i want the job). It cements a relationship and has worked well in continuing  to expand a specific type of customer i want

  • It's hard to organise calls if you're out in a garden...writing down addresses, checking the diary to see when you can visit to quote. Surely this means you'll have to stop and go back to the van,<br/>

    I tend to reply to people in the evening and don't like to be seen as the guy that runs when you snap your fingers. I've not had an unwanted gap in the diary since my first winter 8 years ago.
    • PRO

      On that note 99 times out of 100, if a new client phones me up and I go see them right away I don't get the work.

This reply was deleted.

Landscape industry Jobs

Landscape Operative

Additional landscape operatives required by commercial soft landscape contractor based in Crondall for immediate start. Landscape CSCS/CPCS preferable but not essential as full training given. Competitive salary and advancement opportunities for the… Continue

Junior Gardener

JOB BACKGROUND: Do you have high standards?  Are you able to commit to a role and work hard to maintain those high standards?  Are you keen to start a career in the horticultural industry with a company that will support and train you? Our Junior… Continue

Landscaper

Countryside Services is expanding – we have an increasing amount of bespoke, designed gardens on our books and need new staff. Your commitment to us: to be enthusiastically hard working (in all weathers), keen to learn and prepared to work long… Continue

Gardener

Our client is a successful family business with clients in both the residential and commercial sectors. They are now ready for the business’s next stage of expansion. They really are passionate about gardening and landscaping, providing a vast range… Continue

Latest blog post

PRO Supplier

ICL paves the way for more games at Pride Park Stadium

Nathan Scarff, Head Groundsman at Derby County FC, has revealed that a range of ICL products have helped him achieve his main target of hosting more games at Pride Park Stadium without compromising on the quality of the pitch.

Nathan…

Read more…

Trade green waste centres

Start a landscaping business

LJN Sponsor

Advertising

Technical landscaping books

Blogs

PRO Supplier

ICL paves the way for more games at Pride Park Stadium

Nathan Scarff, Head Groundsman at Derby County FC, has revealed that a range of ICL products have helped him achieve his main target of hosting more games at Pride Park Stadium without compromising on the quality of the pitch.

Nathan…

Read more…
PRO Supplier

After being selected as the official mower at the two most recent FIFA World Cup’s in South Africa and Brazil, Dennis Mowers will be the mower of choice for the 2018 tournament in Russia.

The Dennis G860 cylinder mower will have the task…

Read more…